What is HURT!?
HURT! is a structured musculoskeletal (MSK) access platform built by an orthopedic surgeon. When a bone, joint or muscle problem shows up, it gives you a clear way in: a real person 24/7 for new injuries, Joint Score™ for joint pain that won't quit and HURT! Digital Recovery to keep recovery moving at home. Wherever you start, you'll know where to go next and how soon, without losing time or money figuring it out alone.
HURT! at a glance
Three ways in, depending on what hurts
A new injury, joint pain that keeps coming back and recovery after an injury or surgery each need a different first step. HURT! has one for each.
24/7 injury guidance
- ✓Talk to a real person on an orthopedic-trained team, day or night
- ✓A response in under 3 minutes
- ✓Leave knowing where to go and how soon: home, a walk-in or appointment, or the ER
- ✓Free for you
Joint Score™
- ✓A clinically validated arthritis risk assessment that takes about five minutes
- ✓Take it anytime, even at midnight when your knee or hip won't let you sleep
- ✓See where your joint health stands and what kind of next step fits
- ✓Your results can connect you with an orthopedic practice near you
HURT! Digital Recovery
- ✓Recovery your way: in person, hybrid or fully digital
- ✓Your therapist sets the plan and stays in charge of it
- ✓Do your exercises at home while your phone's camera guides your form
- ✓Your therapist reviews your progress and adjusts the plan
Through your employer: HURT! Pass
If your employer or community organization offers HURT! Pass, you get priority access to an orthopedic practice when an injury happens.
For athletes: Athlete Tracking Center
Athletic trainers use HURT! to get an injured athlete from the sideline to the right clinic quickly.
New injury? Here's how it works
Injuries don't follow office hours. Whether it's 2 p.m. on a Tuesday or 11 p.m. on a holiday weekend, you get a clear first step.
Reach out
Start a chat, call or video visit from your practice's website or the HURT! app. Tap where it hurts and share what happened. Nothing to schedule.
Talk to a real person
A member of the orthopedic-trained Medical Response Team responds in under 3 minutes and asks the follow-up questions that matter: how it happened, what you can and can't do, what you're feeling now.
Know where to go and when
You leave with a clear next step and how soon to take it: rest and recover at home, see an orthopedic practice, or head to the ER when it's truly needed. The clinician you see takes it from there.
Healthcare is confusing. Your first step shouldn't be.
Figuring out where to go on your own can cost you days, extra bills and a lot of stress. HURT! is in your corner from the first message.
Time matters
Some injuries need attention tonight. Others can wait for a morning appointment. Knowing which one you have keeps you from waiting too long or rushing somewhere you didn't need to go.
The right first stop
Bone and joint problems often bounce from the ER to urgent care to a referral before they reach orthopedics. Starting with orthopedic expertise cuts out the detours.
Less money spent getting there
Every unnecessary ER visit or extra stop adds a bill. HURT! helps you skip the visits you don't need, so you can put your time and money into getting better.
What HURT! is, and what it isn't
HURT! is
HURT! is not
Why you might see "powered by HURT!"
Many orthopedic practices offer HURT! under their own name. When you see a practice's 24/7 guidance service with "powered by HURT!" next to it, that's HURT!'s Medical Response Team working on that practice's behalf, so you get answers anytime and land in the right place with that practice.
24/7 orthopedic guidance, powered by HURT!
Example of how a practice-branded service appears.
Frequently asked questions
What is HURT!?
HURT! is a structured musculoskeletal (MSK) access platform built by an orthopedic surgeon. When a bone, joint or muscle problem shows up, it gives you a clear way in: a real person 24/7 for new injuries, Joint Score™ for joint pain that won't quit and HURT! Digital Recovery to keep recovery moving at home. Wherever you start, you'll know where to go next and how soon, without losing time or money figuring it out alone.
Is HURT! a chatbot or AI?
No. Every conversation is with a real person on HURT!'s Medical Response Team. HURT! uses AI behind the scenes so the team can work efficiently, but AI does not talk to the person who is hurt.
Does HURT! diagnose or treat injuries?
No. HURT! asks the questions an orthopedic expert would ask and gives direction: guidance for home, an orthopedic appointment or walk-in visit, or the emergency room when needed. Diagnosis and treatment happen with a licensed clinician at the place HURT! directs you to.
Is HURT! free?
HURT!'s 24/7 injury guidance is free for the person with the injury. Orthopedic practices and organizations partner with HURT! to offer it to their communities. HURT! Digital Recovery programs are offered by practices, which set their own pricing.
Is HURT! available 24/7?
Yes. HURT! is available 24 hours a day, 7 days a week, 365 days a year, including nights, weekends and holidays.
How fast does someone respond?
A member of the Medical Response Team typically responds in under 3 minutes.
Is HURT! urgent care or telehealth?
No. HURT! doesn't provide medical visits. It's the first step that helps people figure out where to go, so they don't lose time going to the wrong place first.
What should I do in an emergency?
Call 911 or go to the nearest emergency room for any life-threatening emergency, including severe bleeding, a bone through the skin, head or neck injury, or loss of feeling or color in a limb.
What is Joint Score™?
Joint Score™ is a clinically validated arthritis risk assessment from HURT!. It takes about five minutes, can be taken anytime, and shows where your joint health stands and what kind of next step fits, often with an orthopedic practice that partners with HURT!.
My joints ache at night and my doctor's office is closed. What can I do?
Take Joint Score™ from your orthopedic practice's website to see where your joint health stands and what to do next. If the pain is from a new injury or feels severe, use your practice's 24/7 guidance service to talk to a real person now.
What is HURT! Digital Recovery?
HURT! Digital Recovery lets orthopedic practices offer recovery in person, hybrid or fully digital. Your therapist sets the plan and monitors your progress, and you do your exercises at home while motion-capture technology on your phone guides your form.
Can I do my recovery exercises at home?
If your practice offers HURT! Digital Recovery and your therapist decides it's a good fit, you can complete some or all of your plan at home with real-time form guidance, while your therapist reviews your progress.
What is HURT! Pass?
HURT! Pass gives employees and community members of participating organizations priority access to an orthopedic practice when an injury happens.
What does "powered by HURT!" mean?
It means an orthopedic practice offers HURT! under its own name. The practice's 24/7 guidance service is run by HURT!'s Medical Response Team, so people reach the practice's network anytime.
How do I use HURT!?
Visit your orthopedic practice's website and look for its 24/7 guidance service, Joint Score™ or HURT! Digital Recovery, or download the HURT! app from the App Store or Google Play and tap where it hurts.
Who founded HURT!?
HURT! was founded during the COVID-19 pandemic by orthopedic surgeon Dr. Brett Miller, with co-founder and CTO Cem Oztas, to keep people with orthopedic injuries out of the ER when they don't need it and get them to the right place faster.
Hurt right now?
Don't guess and don't wait in the wrong line. Talk to a real person on an orthopedic-trained team and find out where to go next and how soon.
Get help nowOffer HURT! to your patients
See what's included +
Give your community a 24/7 front door under your own name, and see where musculoskeletal demand comes from and where it goes.
HURT! is not an emergency service. For a life-threatening emergency, call 911.