PLATFORM OVERVIEW

The Infrastructure for Modern MSK Access

Designed for orthopedic practices and health systems, HURT! structures demand at the point of entry and connects every MSK pathway inside your organization.

One platform. Every entry point. Fully connected.

Medical case management dashboard showing patient Jonathan Smith's injury details, chat conversation, and case list with urgency and messaging options.

24/7/365

Live Human MSK Triage Coverage

< 2min

Average Live Response Time

99.27%

Of cases avoided the ER

FEATURES

The Core Components of the HURT! MSK Access Platform

Each module structures a critical musculoskeletal access pathway — unified within one connected system built for orthopedic organizations.

Mobile app screen showing a digital human figure with a highlighted shoulder indicating injury, accompanied by a timeline of injury reporting events and a map referral.

24/7 Musculoskeletal Triage Platform

Live Human Orthopedic Triage — 24/7/365

Injury demand begins outside clinic walls. HURT! structures that moment through live, orthopedic-trained professionals who guide patients into the appropriate clinical pathway within your organization, creating clarity and continuity from the very first interaction.

Mobile screen showing an injury reporting app with options for new injury and ongoing bone/joint pain, and a message about priority orthopedic care.

HURT! Pass

Employer & Community Injury Access Program

HURT! Pass formalizes preferred access relationships with employers and community partners through structured routing and priority scheduling, allowing practices to activate community demand without disrupting internal workflows.

Welcome screen for a user named Brett, showing a notification of 12 new injuries. It includes a list of cases with details: Jennifer Hopkins, 21 years old, urgent injury (ankle) and Andrew Swanson, 19 years old, not urgent injury (shoulder).

Athlete Tracking Center

Sports Medicine Workflow & Sideline Integration

Athletic trainers use HURT! software to document and structure injuries at the point of play, connecting athletes directly into your clinical workflow and reducing fragmentation between the sideline and the clinic.

A mobile interface showing options to select specific areas of knee pain, with 'Anterior (Front)' selected and a joint score result of 14. Below, a list of names appears including Rosalind Leannon.

Joint Score

Arthritis Risk Assessment & Surgical Pathway Screening

Joint Score engages chronic joint pain patients through validated screening and structured routing into operative or non-operative care, helping align service lines before patients default elsewhere.

Mobile phone screen showing a care plan app with 60% completion and sections for assessments and exercises.

Digital Recovery

Hybrid Digital Physical Therapy Infrastructure

Injury demand begins outside clinic walls. HURT! structures that moment through live, orthopedic-trained professionals who guide patients into the appropriate clinical pathway within your organization, creating clarity and continuity from the very first interaction.

Laptop screen displaying a business analytics dashboard with metrics, charts, and navigation menu for registrations, cases, revenue, and device type.

SuperDash

Orthopedic Access Analytics & Command Center

SuperDash centralizes triage activity, employer pathways, athletic workflows, chronic engagement, and rehabilitation visibility within one unified dashboard, giving leadership and operational teams shared insight into MSK access performance.

Success Stories

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WHY HURT!

Built for Musculoskeletal Care Organizations

HURT! was designed for organizations delivering musculoskeletal care that want structured, measurable access without operational disruption.

Dashboard interface showing cases and referrals related to injuries, including a list of individuals with their injury types and status.

HURT! integrates into existing clinical infrastructure while creating structure where access is typically fragmented.

Structure injury demand at the moment it begins

Expand access coverage without increasing call burden

Activate employer and community pathways intentionally

Connect acute, chronic, and athletic workflows within one platform

Provide leadership-level visibility through unified analytics

STRUCTURE

Activation & Adoption Infrastructure

Beyond technology, HURT! provides structured activation support to ensure organizational alignment and measurable adoption.

Launch framework designed for MSK organizations

Integrated campaign tracking through SuperDash

Ongoing partnership support and performance visibility

INTEGRATIONS

Connected Where It Counts

HURT! integrates with the orthopedic EMR, scheduling, and care coordination systems your practice already relies on… with more in the works.

Connects triage and navigation data to the patient chart, improving continuity from digital access to in-clinic care while reducing duplicate intake documentation.

Transition patients directly into Relatient’s DashSELF scheduling environment, streamlining appointment booking and reducing manual scheduler outreach.

Support bundled care pathways, employer-sponsored access, and digital rehab workflows while maintaining administrative efficiency.

RESOURCES

Insights, best practices, case studies, and more

— built for the way finance teams work

Blog Post

Recover Faster With the HURT! App

Most injured patients don't need the ER — they need expert advice, fast. Dr. Brett Miller, orthopedic specialist and HURT! founder, explains how the free app connects injured patients directly to an orthopedic specialist in under four minutes, helping them skip costly and unnecessary ER visits. With 100% of members kept out of the ER since launch, HURT! is redefining how bone and joint injuries get treated from the very first moment.

Blog Post

The Three Lanes of Orthopedic Access

Patients don't leave because of the care. They leave because they couldn't get to it. Learn the Three-Lane Model and what it means for your orthopedic practice.

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FAQ

HURT! embeds within existing scheduling, EMR, and engagement platforms to support structured access while preserving established clinical workflows. Integration pathways are aligned during implementation planning based on your organizational and technology environment.

No. HURT! structures musculoskeletal access through 24/7 human-led triage and digital intake, reducing variability and after-hours burden while supporting internal teams with clearer case visibility.

No. While HURT! supports real-time injury triage, the platform also engages chronic joint pain populations, employer-sponsored pathways, athletic workflows, and digital rehabilitation models within a coordinated MSK access framework.

Navigation is guided by clinical triage standards and organizational preferences defined during onboarding. Specific workflow configurations are aligned to your operational model.

HURT! enables structured access pathways, including priority scheduling and coordinated injury workflows, allowing organizations to formalize employer and community relationships within a consistent access framework.

SuperDash serves as the centralized hub for platform visibility, bringing together triage activity, employer engagement, athletic workflows, and digital rehab performance in one coordinated view for leadership and operational teams.

Success is measured through platform-level performance indicators such as response time, case activity, employer pathway utilization, and visibility across the MSK access lifecycle within SuperDash.

Get in Touch

Ready to see how HURT! can power your orthopedic practice?

Laptop screen showing a health app dashboard welcoming user Jonathan with options to submit new injury or ongoing bone/joint pain, useful links, and a greeting message from co-founder Brett.