24/7 MSK Triage Platform for Orthopedic Practices
HURT! delivers human-led, clinically structured MSK triage at the moment injury occurs. Patients receive clear direction into your orthopedic ecosystem without unnecessary escalation, leakage, or operational burden. Available directly from your website, with an app-optional experience.
What Structured Access Unlocks
Capture After-Hours Demand
Engage patients when your clinics are closed and competitors are not.
Under 2-Minute Response
Connect patients with a live MSK expert in under two minutes, especially when urgency matters most.
Standardize Access Across Locations
Deliver consistent intake and triage workflows across every clinic.
Protect Referral Retention
Patients who can't reach your practice after hours often turn to urgent care or competitors. HURT! captures that demand digitally before it leaves your ecosystem.
Enable Measurable Visibility
Access patterns and case flow become trackable inside SuperDashboard.
See It Inside
Your Organization
Every orthopedic organization structures access differently. In a live demo, we’ll walk through how HURT! triage integrates with your scheduling model, employer pathways, and broader MSK strategy — without adding operational complexity.
clinical triage engine
Human-Led MSK Triage, Built for Orthopedics
HURT! is purpose-built exclusively for musculoskeletal care. Every interaction follows a structured triage framework operated by trained MSK associates. This is not a generic call center, AI chatbot, or automated symptom checker — it is an exclusively orthopedic triage platform operated by trained MSK specialists.
Real-time injury assessment and classification
Condition-aware routing into appropriate orthopedic care
Clear next-step guidance for patients
Structured case documentation for internal teams
Scheduler-ready case summaries for faster scheduling
OPERATIONAL PERFORMANCE
Turn Digital Demand Into Coordinated Case Flow
Without structured triage, digital entry points fragment care. A unified MSK triage platform converts demand into retained, measurable orthopedic access.
Improve referral capture
Reduce digital leakage
Support specialist alignment
Provide executive-level visibility
PATIENT ENGAGEMENT
Meet Patients Where They Begin
Modern patients initiate care digitally. HURT! provides a structured digital front door that preserves clinical integrity while improving conversion from inquiry to scheduled care.
Designed to start directly from your website, HURT! enables immediate engagement without requiring app download, reducing friction and increasing participation.
Chat and text-based triage
Immediate human connection
Reduced appointment uncertainty
Higher conversion consistency
CARE COORDINATION
Close the Loop on Direction and Scheduling
Triage is the beginning of coordinated orthopedic care, not the end. Structured recommendations flow directly into your scheduling and access processes, creating alignment between patient direction and internal workflow.
Condition-based specialist routing
Reduced patient drop-off
Clear internal handoffs
Structured visibility into case progression
FAQ
HURT! is human-led. Every triage interaction is handled by an orthopedic-trained specialist — not an AI bot or automated symptom checker. Patients receive clear, structured guidance from a real person, every time.
The average live response time is under two minutes. HURT! is available 24/7 — including nights, weekends, and holidays — when the need for guidance is often highest and other options are limited.
The specialist provides clear next-step guidance — whether that's scheduling an appointment, monitoring at home, or seeking immediate care. Your practice team receives organized case information so follow-up is fast and nothing is missed.
No. HURT! is accessible directly from your practice's website with no app download required — so patients can reach guidance quickly, from wherever they are, on any device.
HURT! connects patients directly with orthopedic specialists who understand MSK injuries specifically — rather than routing them to a general urgent care setting where that expertise may not be available. Patients get the right guidance for their specific injury from the start, without unnecessary detours.
Get in Touch
See how triage routes into your scheduling and access model in a live demo.
6+
Modules Tracked in One View
Real-Time
Performance Visibility
24/7
Access Monitoring